Software Licensing Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the complete software licensing and maintenance renewal process, ensuring execution is timely, precise, and centered on customer satisfaction.

• Generate and maintain licensing quotes for new licenses, renewals, upgrades, and cross-grades utilizing Salesforce, Jira Service Management, vendor portals, and Microsoft Excel.

• Investigate customer contracts, licensing entitlements, renewal histories, and software requirements to guarantee quote precision, compliance with licensing, and successful renewals.

• Organize and prioritize software licensing requests, renewal opportunities, and purchase orders while adhering to service level expectations and business priorities.

• Act as the main point of contact for inquiries regarding software licensing and renewals, delivering outstanding customer support throughout the sales and renewal process.

• Collaborate with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to facilitate licensing opportunities and provide a seamless customer experience.

• Recognize renewal, cross-sell, and upsell opportunities and work together with the Sales team to enhance customer value and increase revenue growth.

• Maintain up-to-date records for customers, contracts, licensing, and renewals in Salesforce and other business systems, ensuring data accuracy.

• Generate reports on renewal pipelines, operations, and management while monitoring renewal performance and outcomes.

• Contribute to process enhancements by documenting, optimizing, and automating licensing and renewal workflows to boost operational efficiency.

⛳️ Requirements

• A Bachelor's degree in Business, Commerce, Information Technology, or a related field.

• A minimum of 2 years of experience in Software Licensing, Software Renewals, Sales Operations, Sales Support, Customer Success, or Contract Administration.

• Experience in supporting B2B SaaS software licensing and subscription renewals.

• Familiarity with preparing software licensing quotations and managing renewal pipelines.

• Proficient in Salesforce CRM and Microsoft Excel.

• Strong analytical, research, and problem-solving abilities with a keen attention to detail.

• Excellent skills in customer relationship management and stakeholder engagement.

• Exceptional written and verbal communication abilities.

• Capability to handle multiple priorities in a dynamic environment.

• Experience working with global teams across various time zones.

• A curious mindset and eagerness to continually learn about software products, licensing models, and vendor programs.

🏝️ Benefits

• Health insurance

• Professional development opportunities