Software Licensing Help Desk Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the software licensing mailbox and address all incoming requests.

• Execute service requests in accordance with established performance standards.

• Gather and document information related to users, machines, and products.

• Convey software standards to end users effectively.

• Generate or assist with requests related to software, asset management, and change management.

• Direct end-user software requests to the relevant stakeholders.

• Collaborate with resellers to acquire software licensing details.

• Coordinate with various sites for complex software deliveries.

• Assist in resolving IT service request issues stemming from software orders.

• Create and refine internal tools for managing software contracts.

• Manage license keys and software installation packages efficiently.

• Keep end users and enterprise software distribution groups informed with updates.

• Supply keys and installation packages to end users and provisioning support teams.

⛳️ Requirements

• 0–5 years of relevant experience.

• High school diploma required.

• Proven experience as a remote worker showcasing time management and self-discipline.

• Familiarity with cultural change management and an Agile mindset.

• Capability to provide technical support to computer users.

• Proficient in addressing questions and resolving computer issues in person, via telephone, or electronically.

• Knowledgeable about computer hardware and software, including printing and installations.

• Ability to work autonomously in a fully or partially remote setting with minimal supervision.

• Strong communication skills in both oral and written formats across all staff and client levels.

• Capacity to apply extensive knowledge to key tasks and significant assignments.

• Commitment to maintaining a safe home workspace that complies with information security policies.

• Proficient in communicating through phone, video chat, and written mediums using a keyboard.

• Ability to appear on camera during meetings and safeguard proprietary company and customer information.

🏝️ Benefits

• Flexible remote work environment.

• No travel required for this position.

• Reasonable accommodations available for individuals with disabilities.

• Military-friendly employer with support for active-duty and veteran employees.