Project Management Systems Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Triage and address monday.com issues reported by teams throughout the organization.

• Fix malfunctioning automations, notifications, workflows, and integrations.

• Modify boards, columns, statuses, views, and configurations as per requests.

• Directly respond to internal requesters and communicate the resolution of issues.

• Identify outdated boards, cluttered views, and unused automations for cleanup.

• Document issues, solutions, and underlying reasons.

• Assist the PM Systems Specialist with the creation of new workflows, automations, and templates.

• Prototype and test automation logic in a sandbox environment prior to broader implementation.

• Ensure swift issue resolution, dependable system functionality, reduced repeat issues, documented modifications, and enhanced build velocity.

⛳️ Requirements

• Extensive expertise in monday.com, including board configuration, automation development, and troubleshooting in a production setting.

• Strong problem-solving skills for diagnosing malfunctioning workflows and identifying root causes.

• Excellent communication abilities for documenting bug diagnoses, posing scoping questions, and coordinating across the organization.

• Customer-service oriented mindset, including follow-up and ensuring closure.

• Self-motivated and capable of executing tasks independently.

• Consistent availability for the agreed-upon part-time schedule.

• Detail-oriented approach.

• Experience with integrations involving Slack, Google Workspace, webhooks, or the monday API is a plus.

• Prior experience in project management or operations support within a growing company is advantageous.

🏝️ Benefits

• Part-time contract position.

• 20 hours per week.

• Work schedule: Monday–Friday, 9am PST–1pm PST.