Software Installation Engineer – LATAM

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in our pre-sales initiatives by engaging directly with customers and addressing requests for technical information, including Lunit’s strategies related to information security and privacy, as well as technical implementation.

• Take charge of the system design management.

• Process and install Lunit systems effectively.

• Configure the system within the client's computer environment.

• Develop integration components and interfaces.

• Conduct functional and comprehensive workflow process testing.

• Oversee data conversions from competitor systems into Lunit software.

• Supervise the migration of data from legacy systems to new systems.

• Facilitate the customer onboarding process by taking responsibility for the installation, monitoring, and updating of on-premises systems, including training the customer’s IT staff as needed.

• Collaborate directly with customers, as well as our Customer Success and Software Engineering teams, to address issues impacting customers.

⛳️ Requirements

• Proficiency in both English and Spanish is mandatory.

• Additional skills in Portuguese are a plus.

• At least 5 years of experience in customer-facing roles, or equivalent experience.

• Knowledge of SQL, particularly in relation to backups, restores, and permissions.

• Experience in IT networking and the ability to collaborate with customer IT departments to troubleshoot complex networking issues.

• Comfort in explaining technical terms such as SSL, HTTP, VPN, DNS, DHCP, subnets, Firewalls, switches, and TCP/IP without hesitation.

• Familiarity with both Windows Server and Linux servers.

• Experience with Windows desktops and tablets.

• Experience in setting up and supporting Thick clients.

• Practical knowledge of remote connectivity software like SecureLink, RDP, Citrix, and Cisco VPN.

• Minimum of 5 years in technical customer service within the medical device sector.

• Understanding of terms such as Modalities, DICOM, PACS, HL7, and RIS.

• Willingness to occasionally work scheduled evenings or weekends.

• Capability to collaborate with teams across different time zones and various geographical locations, including Latin America, the United States, New Zealand, and South Korea.

• Experience in configuring virtual machines is preferred.

• Experience in administering Microsoft Windows is preferred.

🏝️ Benefits

• Lunit International is an Equal Employment Opportunity employer.