Software Engineering Operations Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with the Lead Product Manager to ensure the backlog is meticulously refined, thoroughly documented, and prepared for development.

• Craft clear, testable user stories and acceptance criteria for product improvements, bug fixes, and technical requests.

• Facilitate discussions with internal subject matter experts (support, training, customer success) to gather context, replicate issues, and document edge cases.

• Assist in backlog refinement sessions and sprint planning by ensuring stories comply with the Definition of Ready.

• Aid in the preparation of discovery materials and documentation for new features or customer requirements.

• Organize support materials such as workflows, screenshots, support cases, and notes from stakeholders.

• Act as a bridge between customer-facing teams and developers, ensuring that issues are well understood before development commences.

• Follow up with stakeholders to address outstanding questions or missing information for development tasks.

• Contribute to the internal product documentation and knowledge base articles.

⛳️ Requirements

• 3–5 years of experience in business analysis, product support, customer success, or product operations within a SaaS, B2B, or ERP software context.

• Exceptional verbal and written communication abilities – you take pride in creating clear documentation that others can easily act upon.

• Proactive and resourceful – you take the initiative to schedule meetings, follow up, and resolve blockages.

• Strong organizational skills and meticulous attention to detail – you can handle multiple tasks simultaneously while maintaining organized notes.

• Familiarity with Agile software development methodologies, user stories, and backlog refinement processes.

• A keen interest in advancing your career in product management.

• Experience with tools such as Jira, Azure DevOps, Confluence, Salesforce, or similar platforms.

• Experience collaborating with cross-functional teams and facilitating meetings is advantageous.

• Knowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus.

🏝️ Benefits

• Flexibility to work in a manner that suits you within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional development.

• Day 1 access to an extensive health and wellness benefits package, including an annual wellness stipend.

• 401k with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.