Software Engineer – Service Now Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, configure, implement, and maintain the ServiceNow platform.

• Enhance and implement ITSM processes, which include Incident Management, Change Management, Problem Management, Asset Management, and Service Catalog.

• Develop and maintain workflows, business rules, UI policies, and other elements of the platform.

• Create and sustain scripts, integrations, and APIs to broaden ServiceNow functionality and facilitate integration with other systems.

• Work alongside process owners and stakeholders to pinpoint opportunities for process improvement and automation.

• Convert business stakeholder requirements into technical solutions within ServiceNow.

• Generate detailed technical documentation and specifications.

• Assess requirements, troubleshoot issues, optimize performance, and promote continuous improvement.

• Keep abreast of ServiceNow best practices and new features.

⛳️ Requirements

• Bachelor’s degree in Information Technology or Computer Science.

• Over 1 year of experience as a ServiceNow administrator, developer, or consultant.

• Strong understanding of ITIL processes and IT service management principles.

• Proficient in ServiceNow scripting languages, including JavaScript and GlideScript.

• Excellent problem-solving skills and meticulous attention to detail.

• ServiceNow certifications such as CSA, Certified Application Developer, or CIS in various modules.

• Experience with integrations utilizing REST and SOAP APIs.

• Strong communication and interpersonal abilities.

🏝️ Benefits

• FlexBase flexible work options: at home, in an office, or a combination of both.

• Benefits that support health, well-being, finances, and life beyond work.