Field Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Precisely manage the recording of incoming and outgoing work orders.

• Input information and communications from Field Representatives into ABI systems throughout the day.

• Provide updates on order status to ABI staff and clients.

• Execute administrative responsibilities to ensure a smooth transition of orders to the subsequent department.

• Keep daily payroll records for field expenses and task completion.

• Bind, upload, and scan documentation.

• Update order statuses within the ABI computer system.

• Monitor work orders held in the field and report any missing orders.

• Reallocate work orders, records, and X-ray films to the correct departments.

• Engage with field personnel and internal departments through email and phone communication.

• Handle cancellations and settle cases.

• Document daily Field Support metrics using Excel.

• Maintain confidentiality while organizing incoming work orders and deliveries.

• Log and track Field Representative routes and deliveries.

• Notify the Lead or Field Supervisor about any errors.

• Ensure that completed work is uploaded into Solcom.

• At advanced levels, independently resolve problematic orders, perform research, reschedule appointments, sort work, train employees, and support lead staff.

⛳️ Requirements

• High School diploma and/or GED equivalent.

• College education is preferred but not mandatory.

• Previous experience in data entry, medical, legal, or insurance claims office work is beneficial but not essential.

• Proficiency in 10-key is an advantage.

• Typing speed of 30–40 words per minute.

• Strong understanding of organizational goals and objectives.

• Quick absorption of new ideas and concepts.

• Strong analytical and problem-solving skills.

• Capability to prioritize and effectively execute tasks.

• Exceptional attention to detail.

• Proficient knowledge of Wincopy, Solcom, and the ABI Website for Level II/III responsibilities.

• Familiarity with department functions and order flow for Level II responsibilities.

• Ability to reschedule appointments and organize work and deliveries for Level III responsibilities.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Supportive work environment.

• Comprehensive benefits package.