Software Engineer III

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver operational support for Java-based applications and services in a production environment.

• Diagnose application, server, and infrastructure problems to promptly restore service.

• Examine logs, performance data, and system behavior to determine root causes.

• Assist in managing Linux-based server environments and application infrastructure.

• Create and maintain automation scripts and tools to enhance operational efficiency.

• Work collaboratively with software engineers, DevOps, SRE, and infrastructure teams.

• Engage in incident response, root cause analysis, and production support activities.

• Oversee application health, system performance, and availability.

• Record operational procedures and troubleshooting documentation.

• Suggest enhancements to system reliability, scalability, and automation.

⛳️ Requirements

• Bachelor’s degree (B.S/B.A) from an accredited college or university and 5 to 8 years of relevant experience and/or training; or a suitable combination of education and experience.

• Advanced experience in supporting and troubleshooting Java applications.

• In-depth knowledge of Linux server administration.

• Experience in supporting production environments with high availability needs.

• Familiarity with automation tools like Ansible, Jenkins, GitHub Actions, Terraform, or similar.

• Proficient in Python scripting.

• Basic understanding of Go (Golang).

• Strong analytical and problem-solving abilities.

• Exceptional communication skills.

• Experience with various development programs.

• Capability to rapidly learn customer support processes, tools, and techniques.

• Knowledge of configuring third-party software components and technologies.

• Ability to conduct root cause analysis for network, operating system, and other issues.

• Capacity to collaborate and work remotely utilizing communication tools.

• Strong multitasking and self-organization skills, including activity prioritization.

• Experience with monitoring systems.

• Keen attention to detail.

• Nice to have: Experience with AWS, Azure, or Google Cloud.

• Nice to have: Familiarity with Kubernetes and Docker.

• Nice to have: Knowledge of monitoring tools such as Splunk, Grafana, Prometheus, Datadog, or New Relic.

• Nice to have: Experience with supporting CI/CD pipelines.

• Nice to have: Experience with REST APIs and microservices.

• Nice to have: Proficiency in Git and version control.

• Must be capable of performing office-related tasks that may involve extended periods of sitting or standing.

• Must have the ability to navigate within an office setting.

• Must be able to operate a computer.

• Must possess effective communication skills.

• Some positions might require occasional repetitive motions or movements of the wrists, hands, and/or fingers.

🏝️ Benefits

• Medical coverage through UHC (PPO, HSA, Surest options).

• Medical coverage through Kaiser (HMO option only) for California employees only.

• Dental coverage through UHC Nationwide.

• Vision coverage provided by UHC.

• Flexible Spending Account for Health & Dependent Care.

• Pre-Tax Account for Commuter Benefits/Parking & Transit (location-specific).

• Continuing Education and Professional Development through various integrated platforms, such as Udemy and Coursera.

• Corporate Wellness Program offered by Goomi Group.

• Employee Assistance Program.

• Wellness Days.

• 401k Plan.

• Basic and Supplemental Life Insurance.

• Short-Term & Long-Term Disability.

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.

• Tuition Reimbursement (available 6 months after start date, subject to a cap).

• Paid Time Off (accrued and prorated, with a maximum of 120 hours annually).

• Paid Holidays.

• Any additional statutory leaves, paid time, or other ancillary benefits required by state and federal law.