Software Engineer II, Service Now Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Implement and enhance ITSM processes such as Incident Management, Change Management, Problem Management, Asset Management, and Service Catalog according to business needs.

• Develop and maintain workflows, business rules, UI policies, and other elements of the platform.

• Create and uphold scripts, integrations, and APIs to extend the functionality of ServiceNow and connect with other systems.

• Work in collaboration with process owners and stakeholders to identify opportunities for process improvement and automation utilizing ServiceNow.

• Comprehend business stakeholder requirements and convert them into technical solutions within the ServiceNow platform.

• Produce comprehensive technical documentation and specifications for proposed solutions.

• Design, implement, configure, and maintain the ServiceNow platform effectively.

• Evaluate requirements, troubleshoot issues, optimize performance, and keep informed about best practices and new features.

⛳️ Requirements

• Bachelor's degree in Information Technology or Computer Science.

• Over 2 years of experience as a ServiceNow administrator, developer, or consultant.

• Solid understanding of ITIL processes and concepts of IT service management.

• Proficient in ServiceNow scripting languages, including JavaScript and GlideScript.

• Strong problem-solving skills and attention to detail.

• ServiceNow certifications such as CSA, Certified Application Developer, or CIS in various modules.

• Experience with integrations using REST and SOAP APIs.

• Excellent communication and interpersonal abilities.

🏝️ Benefits

• Health, well-being, financial, and life balance benefits beyond work.

• FlexBase workplace flexibility: options to work from home, in an office, or a mix of both.