Software Engineer

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Collaborate across the entire stack to deliver features from end to end, encompassing front-end interfaces, APIs, services, data, and integration layers.

• Develop the internal Experience Center portal, which includes case workflows, agent assistance, supervisor dashboards, and administrative tools.

• Create and maintain integrations that provide customer context, AI-generated responses, and back-office information to specialists.

• Design APIs and services that classify incoming inquiries, compile customer context, and direct tasks to specialists with prepared briefs.

• Construct Snowflake-backed views and reporting systems for monitoring volume, queue health, and agent productivity.

• Utilize AI-assisted coding tools as part of the daily development process.

• Explore new AI tools, models, and techniques while sharing successful patterns with the team.

• Write, test, and deploy AWS services using Lambda, Step Functions, API Gateway, S3, DynamoDB, and modern continuous integration and deployment practices.

• Collaborate with UX designers and product managers to transform workflow research and operational interviews into deliverable features.

• Monitor, troubleshoot, and consistently enhance deployed systems.

• Report directly to the Head of AI and Innovation.

⛳️ Requirements

• 2 to 4 years of experience as a software engineer developing web applications, APIs, or internal business software.

• Proficiency in working across the full stack: front end, back end, data, and integration.

• Practical experience in deploying production applications on AWS utilizing serverless components.

• Working knowledge of Snowflake or a similar cloud data warehouse.

• Familiarity with REST and event-driven APIs, including authentication, error management, and retry logic.

• Regular use of AI-assisted coding tools such as Cursor, Claude Code, GitHub Copilot, or comparable alternatives.

• A strong desire to continually explore new AI-assisted coding tools.

• A builder's mindset: diligent, highly accountable, and motivated by a dynamic, foundational building environment.

• Experience in an Agile delivery model.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.

🏝️ Benefits

• Competitive salary and annual incentive bonuses.

• 33 days of paid time off (including PTO, holidays, Volunteer Day, and significant days).

• Paid parental leave after 90 days of service.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Profit Sharing & Savings Plan.

• Short- and Long-Term Disability Insurance.

• Flexible Spending Accounts for medical and dependent care.

• Life Insurance.

• Educational assistance.

• Associate assistance programs for personal and professional wellness.

• Fully remote work.