Software Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, create, and sustain reusable services, APIs, microservices, and web applications for the AI Fabric platform.

• Assist with bot onboarding, conversation management, routing, integrations, and overall platform operations.

• Develop scalable, cloud-native, and event-driven solutions utilizing Go, Python, Java, Kafka, and services from AWS, Azure, or GCP.

• Create and maintain voice and real-time communication capabilities based on LiveKit.

• Integrate systems for voice, media, AI, routing, transfers, and telephony.

• Develop frontend interfaces for self-service onboarding, administration, monitoring, and operational management.

• Implement enterprise-level integrations with AI/ML, Conversational AI, contact centers, CRM, backend, and third-party systems.

• Establish and uphold standards for CI/CD, observability, reliability, security, monitoring, and production readiness.

• Diagnose and resolve production issues.

• Collaborate with teams from Product, Architecture, Security, and Operations.

• Utilize enterprise-approved AI development tools to enhance engineering productivity, code quality, documentation, testing, and delivery efficiency.

⛳️ Requirements

• Over 5 years of experience in software engineering.

• Strong knowledge in cloud-native applications, APIs, microservices, and distributed systems.

• Proficient programming skills in Go, Python, Java, or similar languages.

• Practical experience with AWS, Azure, or GCP.

• Familiarity with event-driven architecture and Kafka/event streaming.

• Experience with CI/CD and support for production environments.

• Significant frontend development experience using React, Angular, Vue, or similar modern JavaScript frameworks.

• Capability to create responsive web applications and user interfaces.

• Experience in designing secure enterprise integrations, APIs, and backend systems.

• Strong understanding of system design, scalability, reliability, observability, and security.

• Knowledge of Conversational AI, chatbot platforms, AI/ML, voice/telephony, or real-time communication systems.

• Excellent troubleshooting, debugging, analytical, and problem-solving abilities.

• Background in enterprise environments.

• Exceptional communication and collaboration skills.

• Ability to work both independently and collaboratively across Product, Architecture, Security, and Operations teams.

• Familiarity with LiveKit and real-time voice/communication platforms is a plus.

• Experience with contact center/telephony platforms such as Genesys, Amazon Connect, Five9, or NICE is a plus.

• Knowledge of Databricks, advanced AI/ML technologies, Generative AI, or multi-provider AI platforms is a plus.

• Experience in building self-service platforms, administration portals, operational dashboards, or enterprise-scale AI/contact center solutions is a plus.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Language learning opportunities.

• Relocation assistance.

• Flexibility for remote work.

• Professional development opportunities available.

• Certification programs offered.

• Mentorship and investment in talent development.

• Opportunities for internal mobility.

• Internship experiences available.

• Engaging projects for leading global clients.

• An inclusive and supportive work culture.

• Regular team-building social events.