Software Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and maintain reusable services, APIs, microservices, and web applications for the AI Fabric platform.

• Provide support for bot onboarding, conversation orchestration, routing, integrations, and platform operations.

• Create scalable, cloud-native, and event-driven solutions utilizing Go, Python, Java, Kafka, and AWS/Azure/GCP services.

• Develop and enhance voice and real-time communication capabilities based on LiveKit.

• Assist with voice, media, AI, routing, transfer, and telephony integrations.

• Create modern frontend experiences for self-service onboarding, administration, monitoring, and operational management.

• Implement enterprise integrations with AI/ML, Conversational AI, contact centers, CRM, backend, and third-party systems.

• Establish and uphold standards for CI/CD, observability, reliability, security, monitoring, and production readiness.

• Diagnose and resolve production issues.

• Collaborate with Product, Architecture, Security, and Operations teams.

• Utilize enterprise-approved AI development tools to enhance productivity, code quality, documentation, testing, and delivery efficiency.

⛳️ Requirements

• Over 5 years of experience in software engineering.

• Strong proficiency in cloud-native applications, APIs, microservices, and distributed systems.

• Solid programming skills in Go, Python, Java, or similar languages.

• Practical experience with AWS, Azure, or GCP.

• Familiarity with event-driven architecture, Kafka/event streaming, CI/CD, and production support.

• Extensive experience in frontend development with React, Angular, Vue, or other modern JavaScript frameworks.

• Capability to build responsive web applications and user interfaces.

• Experience in designing secure enterprise integrations, APIs, and backend systems.

• Strong comprehension of system design, scalability, reliability, observability, and security.

• Background in Conversational AI, chatbot platforms, AI/ML, voice/telephony, or real-time communication systems.

• Exceptional troubleshooting, debugging, analytical, and problem-solving abilities.

• Experience in enterprise environments.

• Excellent communication and collaboration skills.

• Ability to work independently and collaboratively with Product, Architecture, Security, and Operations teams.

• Experience with LiveKit and real-time voice/communication platforms is a plus.

• Familiarity with Genesys, Amazon Connect, Five9, NICE, or other contact center/telephony platforms is a plus.

• Experience with Databricks, advanced AI/ML technologies, Generative AI, or multi-provider AI platforms is a plus.

• Background in creating self-service platforms, administration portals, operational dashboards, or enterprise-scale AI/contact center solutions is a plus.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• Collaborate on impactful projects for leading global clients.

• Inclusive and supportive work environment.

• Regular team-building social events.