Software Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Conceive, develop, and sustain reusable AI Fabric platform services, APIs, microservices, and web applications.

• Facilitate bot onboarding, conversation orchestration, routing, integrations, and platform operations.

• Create scalable cloud-native and event-driven solutions utilizing Go, Python, Java, Kafka, and AWS/Azure/GCP services.

• Develop and enhance LiveKit-based voice and real-time communication functionalities.

• Integrate voice, media, AI, routing, transfer, and telephony systems.

• Develop frontend interfaces for self-service onboarding, administration, monitoring, and operational management.

• Implement enterprise integrations with AI/ML, Conversational AI, contact center, CRM, backend, and third-party systems.

• Establish and uphold CI/CD, observability, reliability, security, monitoring, and production-readiness standards.

• Diagnose production issues.

• Collaborate with Product, Architecture, Security, and Operations teams.

• Utilize enterprise-approved AI development tools to enhance productivity, code quality, documentation, testing, and delivery efficiency.

⛳️ Requirements

• Over 5 years of experience in software engineering.

• Proficient in cloud-native applications, APIs, microservices, and distributed systems.

• Strong programming capabilities in Go, Python, Java, or comparable languages.

• Practical experience with AWS, Azure, or GCP.

• Familiarity with event-driven architecture, Kafka/event streaming, CI/CD, and production support.

• Robust frontend development experience with React, Angular, Vue, or similar modern JavaScript frameworks.

• Competence in building responsive web applications and user interfaces.

• Experience in designing secure enterprise integrations, APIs, and backend systems.

• Solid understanding of system design, scalability, reliability, observability, and security.

• Background in Conversational AI, chatbot platforms, AI/ML, voice/telephony, or real-time communication systems.

• Exceptional troubleshooting, debugging, analytical, and problem-solving abilities.

• Experience in enterprise environments.

• Excellent communication and collaboration skills.

• Capability to work independently and with Product, Architecture, Security, and Operations teams.

• Familiarity with LiveKit and real-time voice/communication platforms, including the integration of voice, media, and AI services (nice to have).

• Experience with Genesys, Amazon Connect, Five9, NICE, or other contact center/telephony platforms, along with chatbot or conversational AI solutions (nice to have).

• Knowledge in Databricks, advanced AI/ML technologies, Generative AI, or multi-provider AI platforms (nice to have).

• Experience in building self-service platforms, administration portals, operational dashboards, or enterprise-scale AI/contact center solutions (nice to have).

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Language courses.

• Relocation program.

• Remote work flexibility.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility opportunities.

• Internship opportunities.

• Engaging projects for top global clients.

• Inclusive and supportive work environment.

• Regular team-building company social events.