Software Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage and take ownership of pre-triaged, escalated customer issues received from the Customer Support team, driving them towards resolution.

• Analyze and troubleshoot complex production and integration challenges across the entire stack.

• Determine root causes and implement sustainable solutions — avoiding mere workarounds.

• Proactively communicate with stakeholders regarding issue status, timelines, and resolution strategies.

• Document discoveries and contribute to internal knowledge bases to minimize repeat escalations.

• Collaborate with team members to develop detailed designs, implement solutions based on requirements, and estimate effort.

• Actively participate in agile product development, including sprint planning, code reviews, and retrospectives.

• Follow test-driven development practices and uphold high standards for code quality.

• Assist with product deployments, configuration, and post-release validation.

⛳️ Requirements

• Over 5 years of software development experience, with a proven history of managing complex features from inception to completion.

• Strong proficiency in Java — capable of designing, building, debugging, and owning Java-based services and features from start to finish.

• Robust debugging and analytical skills — adept at isolating issues across frontend, backend, and data layers.

• Practical experience with HTML, CSS, JavaScript, and AJAX.

• Solid background in PostgreSQL — writing queries, analyzing execution plans, and troubleshooting data issues.

• Familiarity with queuing systems and API integrations (such as Redis/Resque, JSON-based systems, or similar).

• Proven ability to manage competing priorities — balancing planned roadmap tasks with the resolution of escalated issues.

• Exceptional verbal and written communication skills; proficiency in English is required.

• Capability to work independently as well as with distributed, international remote teams.

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

🏝️ Benefits

• Kaleris is an equal opportunity employer.

• We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.