Software Engineer

This is a fully remote position, open to applicants in Maine.

📋 Description

• Diagnose and resolve intricate production challenges on the Arkalytics platform.

• Create software enhancements, address bugs, and implement automation to boost platform stability and enhance customer experience.

• Examine application, database, and cloud infrastructure issues within AWS environments.

• Conduct root cause analyses and establish long-term solutions to avert recurring problems.

• Develop and uphold clean, dependable, and thoroughly tested code.

• Enhance monitoring, alerting, logging, and operational tools.

• Work alongside Support Services, Customer Success, Product, and Engineering teams to efficiently resolve customer concerns.

• Engage in Tier 2 and Tier 3 production support and participate in shared on-call rotations.

• Contribute to system documentation, knowledge sharing, and ongoing process enhancements.

• Take part in code reviews and assist in maintaining high engineering standards.

• Keep up-to-date with emerging technologies and suggest improvements that augment the platform.

• Provide support for the Arkalytics platform along with related data warehousing and analytics solutions.

⛳️ Requirements

• Over 3 years of professional experience in software engineering.

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience.

• Expertise in developing or supporting applications within AWS.

• Strong programming proficiency in Python or another object-oriented language.

• Solid SQL skills and experience with relational databases (Snowflake or Databricks).

• Familiarity with REST APIs, SDKs, and command-line tools.

• Ability to handle structured data formats such as JSON, XML, and CSV.

• Exceptional troubleshooting, debugging, and root cause analysis capabilities in production settings.

• Familiarity with containerized and cloud-native technologies such as Docker, ECS, Fargate, Kubernetes, or microservices is advantageous.

• Knowledge of NoSQL databases like DynamoDB is a plus.

• Comfort in working within Linux or Unix environments.

• Understanding of data warehousing, business intelligence, or analytics platforms.

• Familiarity with Git, Jira, Confluence, and Slack.

• Experience in Agile software development methodologies.

• AWS certification is preferred, or a readiness to pursue one.

• Familiarity with CI/CD pipelines and DevOps practices is advantageous.

• Experience in the financial services industry is a plus.

• Strong written and verbal communication skills, capable of articulating technical concepts to both technical and non-technical audiences.

• A collaborative attitude, intellectual curiosity, and a commitment to continuous learning.

• Submission of both a cover letter and resume is required.

• The cover letter must address the specified production-issue question in 250 words or less.

🏝️ Benefits

• A flexible remote work policy with optional access to our Portland, Maine office.

• A 4-day workweek after 3 years of service.

• Generous paid time off, including 11 holidays.

• Medical, disability, life insurance, and optional dental/vision coverage.

• 401(k) retirement plan with company match.

• Training & certification reimbursement.

• Milestone recognition programs, annual PTO increases, and more.