Software Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison for the Client Success team and end clients.

• Serve as a technical authority both within the team and externally, effectively communicate, solve inter-departmental problems, reach consensus, and devise solutions.

• Diagnose and troubleshoot high-performance, secure RESTful web services.

• Address and resolve issues in both web and mobile applications.

• Lead triage efforts, generate incident reports, and orchestrate incident responses across various teams.

• Collaborate with Product and technical stakeholders to tackle complex challenges and offer technical insights to enhance product reliability.

• Coordinate with the support team based in India to ensure comprehensive support coverage and an outstanding client experience.

• Work in conjunction with Engineering, Product, and DevOps teams to deliver solutions that comply with cross-team standards.

• Participate in design reviews, code evaluations, and hands-on troubleshooting activities.

⛳️ Requirements

• Over 7 years of experience in technical support, software development, or similar technical roles.

• More than 4 years of practical experience with JavaScript technologies (e.g., JavaScript, TypeScript, Node) and frontend frameworks (e.g., React).

• Proficient in database troubleshooting and performance analysis (e.g., SQL, MongoDB).

• Strong grasp of microservices, event-driven architectures, and serverless container technologies (Lambda, Docker), along with container orchestration platforms such as Kubernetes, OpenShift, or similar.

• Experience working with large-scale, distributed systems.

• Proven ability to debug, troubleshoot, and resolve intricate technical issues.

• Exceptional analytical and debugging capabilities.

• Excellent communication skills, capable of effectively engaging both technical and non-technical audiences, and coordinating efforts across teams and time zones.

• Direct experience collaborating with clients and Client Success teams.

• Must be available to work in the EST (Eastern Standard Time) timezone.

• Knowledge of mobile applications will be considered a plus.

• AWS Certified Developer/Solution Architect certification is a significant advantage.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive work environment.