Social Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver social assistance to Coinbase clients (specific responsibilities are not outlined in the posting)

• Collaborate within Coinbase’s Customer Experience team

• Engage in quarterly face-to-face “surges” for focused working sessions

⛳️ Requirements

• Exhibits the capability to responsibly utilize generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in everyday tasks

• Committed to continuous learning as tools advance

• Implement human-in-the-loop methodologies to produce business-ready results

• Propel significant enhancements in efficiency, cost-effectiveness, and quality

• Applicants may submit a maximum of 3 applications within a 6-month timeframe

🏝️ Benefits

• Quarterly in-person working sessions known as “surges”

• Remote-first work culture