Social Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a Social Support Specialist I within the Customer Experience team at Coinbase.

• Incorporate generative AI tools and copilots into everyday tasks.

• Utilize human-in-the-loop methodologies to generate outputs that are ready for business use.

• Foster significant enhancements in efficiency, cost-effectiveness, and quality.

⛳️ Requirements

• Proven ability to responsibly integrate generative AI tools and copilots (such as LibreChat, Gemini, Glean) into daily operations.

• Commitment to ongoing learning as tools advance.

• Employ human-in-the-loop techniques to ensure the delivery of outputs suitable for business purposes.

• Strive for tangible improvements in efficiency, cost, and quality.

• Applicants are limited to submitting a maximum of 3 applications within a 6-month timeframe.

🏝️ Benefits

• Participation in quarterly in-person working sessions referred to as “surges.”

• Opportunity to work in a remote-first environment.