Social Operations Lead – Contract

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the master social media calendar using Airtable.

• Develop and implement Service Level Agreements (SLAs) for incoming requests.

• Serve as the main intake resource for all social media inquiries.

• Facilitate comprehensive approval workflows from start to finish.

• Manage technical scheduling and tagging processes within Hootsuite.

• Enhance and sustain Standard Operating Procedures (SOPs) for social media publishing and community engagement.

• Act as the key contact for onboarding new team members or agency collaborators.

⛳️ Requirements

• Advanced skills in Airtable and Hootsuite.

• Demonstrated experience in developing SOPs or training materials for digital or marketing teams.

• Strong collaborative skills with the ability to align expectations across various business units and internal teams.

• A 'project manager heart' with a passion for deadlines, attention to detail, and precision.

• A proactive problem solver who can identify bottlenecks and suggest improvements to enhance team efficiency.

🏝️ Benefits

• Competitive salaries and benefits for all employees.

• Commitment to Diversity, Equity & Inclusion initiatives.

• Training provided on Airtable structures and Hootsuite protocols.