Social Media Operations Lead

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Oversee and enhance the master social media calendar using Airtable.

• Set and uphold service level agreements (SLAs) for incoming social media inquiries.

• Manage lead times and ensure that stakeholders deliver assets punctually.

• Serve as the primary intake point for social media requests.

• Monitor statuses, follow up, and guarantee that content aligns with brand standards.

• Facilitate comprehensive content approval workflows and secure internal sign-offs.

• Schedule and categorize content within Hootsuite.

• Oversee the Hootsuite Inbox and interact with the community on owned channels.

• Enhance and maintain standard operating procedures (SOPs) for social media publishing and community engagement.

• Document consistent workflows across various business units.

• Onboard and train new team members and agency partners on Airtable and Hootsuite processes.

⛳️ Requirements

• Advanced expertise in Airtable for designing workflows.

• Advanced expertise in Hootsuite for content publishing and inbox management.

• Demonstrated experience in creating SOPs or training materials for digital or marketing teams.

• Capable of managing expectations across multiple business units and internal teams.

• Strong organizational skills, deadline management, attention to detail, and accuracy.

• Proactive problem-solving skills to identify bottlenecks and enhance efficiency.

• No third-party candidates will be considered.

🏝️ Benefits

• Opportunity for remote work.

• Competitive salaries and comprehensive benefits.

• Reasonable accommodations available during the hiring process.

• We are an Equal Opportunity Employer.