Social Media, E-Commerce Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Execution of Content Calendar: Strategically plan, schedule, and uphold a consistent content calendar across major social media platforms, particularly Meta (Facebook and Instagram).

• Creation of Assets: Design and generate fundamental marketing content, including posts, captions, and visual materials, while ensuring complete adherence to brand consistency.

• Management of Community: Propel page strategy and engagement by overseeing social channels, promptly responding to comments, and engaging with direct messages.

• Analytics of Performance: Monitor, analyze, and report on social media performance metrics to continuously enhance engagement and growth.

• Support for Marketing: Provide creative contributions to general marketing initiatives, blog articles, and overarching brand campaigns.

• Assistance in Customer Support: Handle incoming customer inquiries via email, chat, and social helpdesks, ensuring professional and timely resolutions for order-related queries and product inquiries.

• Maintenance of Shopify Store: Support the daily management, health, and upkeep of the Shopify e-commerce platform, including aiding in accurate order processing.

• Email Marketing Initiatives: Develop customer email content and construct communication flows to boost retention and customer lifetime value.

• SEO and Insights: Assist in search engine optimization (SEO) efforts and actively track customer feedback trends to report recurring platform or product issues.

• Administrative Oversight: Keep a calendar of significant promotional dates, product launches, and seasonal campaigns.

⛳️ Requirements

• Experience in DTC: Demonstrated experience in a Direct-to-Consumer (DTC) e-commerce setting.

• Proficiency in Social Media: Proven success in managing and implementing content strategies across Instagram, Facebook, TikTok, and LinkedIn.

• Knowledge of E-Commerce Platforms: Strong understanding of Shopify (or an equivalent e-commerce ecosystem) for storefront and order management.

• Excellence in Customer Service: Solid background in e-commerce customer support with a proven history of maintaining high standards for customer experience.

• Skills in Communication: Outstanding written and verbal communication abilities with a keen eye for detail, copy editing, and brand voice.

• Agility in Organization: Highly organized, proactive self-starter who can handle multiple tasks concurrently in a dynamic environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Inclusive company culture and supportive team environment.