Senior Director, Digital Experience

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Define and implement the digital product vision, customer experience strategy, and long-term roadmap across Motion's digital ecosystem.

• Take ownership of portfolio prioritization and investment decisions encompassing commerce, self-service, content management, commercial platforms, mobile experiences, and innovative digital capabilities.

• Establish standards for product management, governance processes, roadmapping practices, and frameworks for performance measurement.

• Ensure alignment of digital investments with enterprise growth objectives and customer experience goals in collaboration with executive leadership.

• Direct product management teams responsible for commerce, account management, self-service, procurement integrations, content platforms, mobile experiences, and commercial applications.

• Assess emerging technologies, market trends, and competitive capabilities to pinpoint future growth opportunities.

• Manage the comprehensive customer experience strategy across all customer-facing digital interactions.

• Oversee UX/UI design, journey mapping, service design, design systems, accessibility standards, and experience governance.

• Lead customer research, usability testing, journey analytics, behavioral analysis, and market intelligence initiatives.

• Take charge of experimentation, A/B testing, personalization, and conversion optimization programs.

• Develop and sustain an eCommerce experience aimed at fostering growth within the industrial distribution market.

• Create and refine the enterprise design system, including reusable components, interaction patterns, and UX standards.

• Build and manage teams focused on Product Management, UX, Customer Insights, and Optimization.

• Collaborate with Technology, Operations, Marketing, Sales, Customer Success, and Executive Leadership to ensure strategy alignment and execution.

• Develop test scenarios, conduct user acceptance testing, and confirm system readiness for production.

• Lead cross-functional prioritization and investment decision-making processes.

• Oversee budgets, resources, vendor relationships, and investment priorities.

• Promote innovation, accountability, customer-centricity, and ongoing improvement.

• Cultivate future leaders and enhance product management and customer experience capabilities.

• Perform additional duties as assigned.

⛳️ Requirements

• Typically requires a bachelor's degree in a related field and at least fifteen (15) years of relevant experience or an equivalent combination.

• In-depth knowledge of digital product management, customer experience, UX/UI design, user-centered design, digital commerce, and experience optimization.

• Demonstrated success in leading extensive digital product portfolios and customer experience strategies with measurable results.

• Proven experience managing product roadmaps across commerce, self-service, procurement integrations, content platforms, mobile experiences, and commercial applications.

• Strong knowledge of customer research, usability testing, journey analytics, experimentation, personalization, and data-driven decision-making.

• Ability to convert customer needs, market opportunities, and business objectives into impactful product investments.

• Exceptional strategic thinking, portfolio management, prioritization, and investment planning skills.

• Experience leading cross-functional teams and influencing stakeholders across Product, Technology, Operations, Marketing, Sales, and Customer Success.

• Proven leadership experience in building and developing high-performing product, UX, and insights teams within complex, matrixed organizations.

• Strong analytical and financial acumen, including the ability to evaluate investment opportunities and deliver measurable returns on investment.

• Excellent communication, presentation, and ability to influence executives.

• Capability to balance long-term strategic vision with immediate execution and operational excellence.

• Must be eligible to work in the US without Visa Sponsorship.

• No licenses or certifications required.

• Supervisory responsibility for 5–10 direct reports and 5–10 indirect reports.

• Budget responsibility.

🏝️ Benefits

• Options for healthcare coverage.

• 401(k).

• Tuition reimbursement.

• Vacation pay.

• Sick pay.

• Holiday pay.