Social Media Customer Support Agent

This is a fully remote position, open to applicants in Arizona, +18 more states.

📋 Description

• Engage with private messages on platforms including Facebook, Instagram, TikTok, and YouTube.

• Respond to comments on posts, advertisements, and videos using pre-established responses.

• Maintain a rapid response rate while adhering to brand standards.

• Identify and report spam, as well as flag abusive or PR-sensitive comments to the Customer Service team.

• Notify the Customer Service team of any unusual trends or customer issues.

• Escalate inquiries that necessitate internal evaluation.

• Transform complex social inquiries into tickets for the Customer Service team.

• Utilize Brandwatch to oversee incoming social messages and comments.

• Adhere to all brand guidelines, standard operating procedures (SOPs), and communication protocols.

⛳️ Requirements

• Previous experience in customer service or social media interaction.

• Excellent written communication abilities.

• Ability to work independently while following established procedures.

• Familiarity with social media platforms and Brandwatch is beneficial, though not mandatory.

• Must be authorized to work in the United States.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage with 100% employer-paid dental and vision, along with a nominal monthly medical premium for employees; dependents can be added at the employee's expense.

• Ample paid time off to encourage work-life balance and rest.

• Paid sick leave available when necessary.

• Six (6) paid holidays each year.

• Paid parental leave for expanding families.

• 100% company-funded Short-Term Disability, Long-Term Disability, and Life Insurance.

• 401(k) plan with up to a 4% company match after one year of employment.

• Monthly product stipend or access to slightly imperfect products so you can enjoy the nutrient-rich foods you help provide to others.