Social Media Communications Manager

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Manage the executive's LinkedIn profile, including the editorial calendar, publishing schedule, content variety, and adherence to platform best practices.

• Compose posts, suggested comments, and responses that reflect the executive’s authentic voice.

• Oversee social media analytics, from monthly performance reports to comprehensive campaign evaluations.

• Track industry influencers, peer executives, analysts, and media figures relevant to the executive’s professional domain.

• Monitor pertinent discussions and advise on appropriate engagement strategies for the executive.

• Establish a systematic social listening practice to identify trends, emerging themes, and customer insights.

• Track engagement levels on the executive's posts and relevant conversations on the platform.

• Spot high-value engagement opportunities and provide regular insights to the team.

• Serve as the final quality control for the executive's voice, platform suitability, and content production quality.

• Offer editorial guidance and feedback on the work of Designers and Operators.

• Create enablement briefs and toolkits for internal teams, advocates, and leaders.

• Collaborate with Global Communications to ensure the executive's social presence aligns with corporate communications.

• Enhance AI-assisted workflows for drafting, listening, and reporting processes.

• Actively engage in the feed daily to track influencers, peers, analysts, and relevant discussions.

• Assist in expanding to X and YouTube as part of an evolving vodcast strategy.

⛳️ Requirements

• Advanced comprehension of LinkedIn, including its algorithm dynamics, content types, engagement strategies, and audience growth techniques.

• Proficient understanding of X and YouTube, along with knowledge of executive presence across various platforms.

• Extensive experience in community management.

• Proven ability to write in an executive's voice, including crafting comments, replies, and social media copy.

• Strong foundation in social media reporting with the capability to justify selected metrics.

• Established practice in social listening and ability to translate trends and customer insights into content strategy.

• Experience in monitoring influencers, analysts, and peer executives while developing engagement strategies.

• Solid editorial judgment regarding strategic importance, voice consistency, and platform compatibility.

• Proficient in data literacy and LinkedIn analytics.

• Experience in creating reports for senior stakeholders.

• Familiarity with and interest in AI tools.

• Experience in developing AI-assisted content workflows.

• Background in supporting C-suite executives or working within executive communications.

• Knowledge of AI, enterprise technology, or B2B technology is a plus.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, subject to continued employment and vesting periods.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid birthday day off.

• Paid year-end holiday shutdown.

• 4 paid personal wellness days.

• 16 days of paid vacation per full calendar year for non-exempt full-time employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business limitations.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward.

• Additional paid time off for critical or emergency family situations.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, in accordance with Cisco’s policies.

• Performance-based incentive pay for sales-plan employees.

• Opportunities for growth and development at Cisco.

• Access to Cisco's global network of experts and collaborators.