Social Media, Admin Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to inquiries regarding Instagram and Meta ads via direct messages, adhering to a strict response time of 2 minutes.

• Provide explanations of treatments and address recurring client inquiries using prepared templates.

• Schedule and reschedule appointments through the Fresha platform.

• Update client profiles and maintain accurate treatment notes within Fresha.

• Recognize complex inquiries, complaints, or situations that fall outside the standard procedures.

• Assist with social media content posting.

• Collaborate on content idea generation.

• Create simple graphics during periods of low direct message volume.

⛳️ Requirements

• Proficient in English (both written and comprehension).

• Basic experience in responding to leads from Instagram/Meta ads.

• Reliable and fast technological setup.

• Eagerness to learn the Fresha tool.

• USB headset equipped with noise-canceling capabilities.

• Functional webcam.

• Computer with a minimum processor speed of 1.8 GHz and at least 4GB of RAM.

• Primary internet service speed of at least 25 Mbps via a cable connection.

• Backup internet service speed of at least 10 Mbps.

• Availability to work during U.S. business hours.

• Full-time availability of 40 hours per week.

🏝️ Benefits

• Performance incentives.

• Job security and stability.

• Paid training.

• Inclusive workplace culture.

• Opportunities for upskilling.

• 100% remote work.

• Highly supportive team environment.

• Potential for career advancement.

• Enjoyable work atmosphere.

• Holiday pay and overtime compensation.

• Affiliate referral program with earnings of up to $30 for each successful referral hire.