Administrative Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately process incoming and outgoing enrollment and related documentation.

• Support the Executive Director with enrollment, training, and ongoing customer service tasks for both employers and employees.

• Engage with program employers and employees via phone and electronic communication.

• Educate employers and employees on how to utilize a phone application and computer portal.

• Organize appointments and oversee a Google Calendar.

• Receive, categorize, scan, upload, and retrieve confidential and time-sensitive forms, correspondence, and documents.

• Administer, distribute, and monitor program-specific materials.

• Uphold a designated filing system.

• Communicate with the Executive Director or their designee when inquiries arise.

• Conduct a thorough and accurate review of relevant paperwork.

• Identify and propose opportunities for process enhancements and improved working conditions.

• Foster a positive and compliant cybersecurity posture for the company.

• Execute other job-related activities as assigned.

⛳️ Requirements

• High level of accuracy in processing enrollment and related documentation.

• Capability to interact with program employers and employees through phone and electronic means.

• Proficiency in training employers and employees on a phone application and computer portal.

• Skill in scheduling appointments and managing a Google Calendar.

• Competence in receiving, sorting, scanning, uploading, and retrieving confidential and time-sensitive documents.

• Ability to manage, distribute, and track program-specific resources.

• Capacity to maintain a designated filing system.

• Ability to work independently with minimal supervision.

• Strategic thinking and capability to handle multiple tasks concurrently.

• Thorough and precise review of applicable documentation.

• Familiarity with and adherence to contractual, state, and Medicaid requirements.

• Willingness to work outside of standard hours and days to accommodate high-volume demands.

• Understanding of cybersecurity policies, procedures, standards, and guidelines.

• Ability to problem-solve, make decisions, manage crisis situations, and develop solutions.

• Ability to collaborate effectively with team members and various departments.

• Proficiency in using telephones, computers, multiple screens, copiers, scanning systems, printers, and calculators.

🏝️ Benefits

• Comprehensive health and dental insurance.

• Retirement savings plan with company matching.

• Opportunities for professional development and training.

• Flexible working hours and remote work opportunities.

• Generous paid time off and holiday schedule.