Social Lead Conversion Specialist

📋 Description

• Take ownership of and oversee inbound social leads from initial contact through qualification and transfer

• Manage lead activities within the HubSpot CRM system

• Maintain cleanliness of the pipeline, including lead stages, notes, and next steps

• Ensure a smooth transition to Sales once leads convert into deals

• Handle incoming conversations across Instagram, Facebook, TikTok, Pinterest, and messaging platforms

• Qualify leads through engaging and natural conversations

• Identify key factors such as timing, destination interest, guest count, and planning readiness

• Quickly establish trust and create momentum towards subsequent actions

• Conduct outbound calls to warm inbound leads

• Follow up via SMS and social messaging

• Ensure prompt response times across various channels

• Identify opportunities within social platforms and communities

• Monitor engagement and conversations that may indicate planning intent

• Relay recurring customer inquiries, objections, and themes to the Marketing team

⛳️ Requirements

• A minimum of 2 years of experience in sales development, inbound lead management, customer support, or social selling

• Experience managing inbound leads across social media platforms, including Instagram, Facebook, and TikTok

• Confidence in making outbound phone calls to engage warm inbound leads

• Strong qualification skills with the capability to identify intent and readiness to buy

• Familiarity with CRM systems, demonstrating strong pipeline management and follow-through

• Exceptional written and verbal communication skills, with the ability to establish trust quickly through phone, SMS, and direct messaging

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health and wellness benefits

• Opportunities for professional development and growth

• Flexible work environment and schedule

• Collaborative and supportive team culture