SOC Engineer I

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee and react to alerts across security, network, systems, and cloud environments.

• Adhere to Standard Operating Procedures for triaging, resolving, or escalating issues.

• Keep records of incidents, investigations, daily operations, and solutions.

• Work in collaboration with senior engineers and analysts.

• Engage in on-call rotations and shift coverage for round-the-clock operations.

• Comply with company policies, client requirements, and compliance standards.

• Recognize opportunities for process and operational efficiency enhancements.

• Monitor environments including SIEM, EDR, threat intelligence, server, infrastructure, Azure, AWS, and Microsoft 365.

• Conduct alert triage, event correlation, alert validation, and escalation procedures.

• Assist with vulnerability management and tracking of remediation efforts.

• Execute basic systems triage, service restarts, log collection, and patch validation.

• Review Azure Monitor and AWS CloudWatch for service health checks.

• Verify backups, replication status, and readiness for recovery processes.

• Aid in cloud governance and compliance initiatives.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An Associate's or Bachelor's degree in Information Technology, Cybersecurity, or a related field is preferred.

• Internship experience or relevant coursework in networking, cybersecurity, or systems administration is an advantage.

• Preferred certifications (or the willingness to obtain them): CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900), Cisco Certified Support Technician (CCST).

• 0-1 year of experience in a help desk, technical support, SOC, or IT operations setting.

• Basic understanding of cybersecurity concepts, including phishing, malware, vulnerabilities, and least privilege.

• Fundamental knowledge of networking and systems concepts such as IP addressing, DNS, firewalls, and Windows/Linux operating systems.

• Strong attention to detail with the capability to adhere to structured processes and accurately document activities.

• Ability to manage multiple alerts, prioritize tasks effectively, and escalate issues as needed.

• Exceptional written and verbal communication skills.

• Willingness to learn, accept feedback, and continually enhance technical skills.

• Basic familiarity with SIEM, EDR, ticketing systems, or security tools through coursework, labs, internships, or self-study is advantageous.

• Availability to support a 24/7/365 operational environment, including nights, weekends, and holidays as required.

🏝️ Benefits

• Savings / Monthly 13% cap

• Pantry Vouchers 9% deposited every month

• Christmas Bonus: 25 days of your daily income

• Vacations - 12 days after the first year

• Anniversary Bonus - 10 days of base salary

• Vacation Premium – 40% first year

• Major Medical Insurance covers you and your immediate family

• Life Insurance

• Quarterly Bonus

• Marriage or Bereavement Time Off

• Maternity/Paternity Time Off

• Ergonomic Chair

• 250 pesos monthly stipend for internet and electricity