SOC Engineer I

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Monitor and respond to alerts from security, network, systems, and cloud platforms.

• Adhere to Standard Operating Procedures (SOPs) for triaging, resolving, or escalating issues.

• Keep precise records of incidents, investigations, daily activities, and resolutions.

• Work collaboratively with senior engineers and analysts to enhance technical and investigative capabilities.

• Engage in on-call rotations and provide shift coverage for round-the-clock operations.

• Comply with company policies, client needs, and regulatory standards.

• Seek out opportunities to enhance processes and improve operational efficiency.

• Oversee SIEM, EDR, threat intelligence, server infrastructure, Azure, AWS, and Microsoft 365 environments.

• Conduct initial threat triage, event correlation, alert validation, and escalate suspicious activities.

• Assist with vulnerability management, remediation tracking, cloud governance, compliance, backups, replication, and recovery readiness.

• Execute basic systems triage, service restarts, log collection, and patch validation.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An Associate's or Bachelor's degree in Information Technology, Cybersecurity, or a related discipline is preferred.

• Internship experience or relevant coursework in networking, cybersecurity, or systems administration is advantageous.

• Preferred certifications (or willingness to pursue): CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900), Cisco Certified Support Technician (CCST).

• 0-1 year of experience in help desk, technical support, SOC, or IT operations settings.

• Foundational knowledge of cybersecurity principles such as phishing, malware, vulnerabilities, and least privilege.

• Basic understanding of networking and systems concepts, including IP addressing, DNS, firewalls, and Windows/Linux operating systems.

• Strong attention to detail with the capability to follow structured processes and accurately document completed work.

• Ability to manage multiple alerts, prioritize tasks effectively, and escalate issues as necessary.

• Exceptional written and verbal communication abilities.

• Willingness to learn, accept constructive feedback, and continually enhance technical skills.

• Basic familiarity with SIEM, EDR, ticketing systems, or security tools gained through coursework, labs, internships, or self-study is a plus.

• Capability to support a 24/7/365 operational environment, including nights, weekends, and holidays when needed.

🏝️ Benefits

• Savings / Monthly 13% cap

• Pantry Vouchers 9% deposited every month

• Christmas Bonus: 25 days of your daily income

• Vacations - 12 days after the first year

• Anniversary Bonus - 10 days of base salary

• Vacation Premium – 40% first year

• Major Medical Insurance covers you and your immediate family

• Life Insurance

• Quarterly Bonus

• Marriage or Bereavement Time Off

• Maternity/Paternity Time Off

• Ergonomic Chair

• 250 pesos monthly stipend for internet and electricity