SOC Engineer I

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Observe and take action on alerts related to security, network, systems, and cloud environments.

• Adhere to Standard Operating Procedures (SOPs) to assess, resolve, or escalate issues as necessary.

• Keep detailed records of incidents, investigations, daily activities, findings, and actions taken in response.

• Work closely with senior engineers and analysts for collaborative problem-solving.

• Engage in on-call rotations and provide shift coverage to support 24/7 operations.

• Comply with company policies, client requirements, and relevant compliance standards.

• Recognize opportunities for process and operational efficiency enhancements.

• Monitor Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and threat intelligence platforms.

• Conduct initial triage and event correlation utilizing runbooks.

• Confirm alerts and minimize false positives.

• Report suspicious activities and potential security incidents as needed.

• Assist in vulnerability management and track remediation efforts.

• Supervise server health, service performance, infrastructure metrics, and system alerts.

• Help with service restarts, log collection, and patch validation.

• Oversee Azure, AWS, and Microsoft 365 environments.

• Assess Azure Monitor and AWS CloudWatch for service health metrics.

• Report production cloud issues promptly.

• Ensure backups, replication status, and recovery readiness are validated.

• Contribute to cloud governance and compliance initiatives.

⛳️ Requirements

• High school diploma or equivalent is required.

• An Associate's or Bachelor's degree in Information Technology, Cybersecurity, or a related field is preferred.

• Internship experience or relevant coursework in networking, cybersecurity, or systems administration is advantageous.

• Preferred certifications (or willingness to acquire): CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900), Cisco Certified Support Technician (CCST).

• 0-1 year of experience in a help desk, technical support, SOC, or IT operations setting.

• Basic understanding of cybersecurity principles such as phishing, malware, vulnerabilities, and least privilege.

• Fundamental knowledge of networking and systems concepts, including IP addressing, DNS, firewalls, and Windows/Linux operating systems.

• Strong attention to detail and the ability to adhere to structured processes while accurately documenting work.

• Capacity to manage multiple alerts, prioritize tasks effectively, and escalate issues appropriately.

• Excellent written and verbal communication skills.

• Willingness to learn, accept feedback, and continually enhance technical skills.

• Basic familiarity with SIEM, EDR, ticketing systems, or security tools through coursework, labs, internships, or self-study is a plus.

• Ability to support a 24/7/365 operational environment, including nights, weekends, and holidays when necessary.

🏝️ Benefits

• Savings / Monthly 13% cap

• Pantry Vouchers 9% deposited every month

• Christmas Bonus: 25 days of your daily income

• Vacations - 12 days after the first year

• Anniversary Bonus - 10 days of base salary

• Vacation Premium – 40% first year

• Major Medical Insurance covers you and your immediate family

• Life Insurance

• Quarterly Bonus

• Marriage or Bereavement Time Off

• Maternity/Paternity Time Off

• Ergonomic Chair

• 250 pesos monthly stipend for internet and electricity

• Growth & Development through hands-on experience and security training

• Supportive team environment

• Continuous learning and collaboration