SOC Analyst I / II

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Oversee the technical components of response operations during critical incidents.

• Execute immediate containment measures, investigations, and management of remediation efforts.

• Strengthen defenses utilizing insights gained from incident responses.

• Cultivate skills across various security products.

• Collaborate with senior staff, service delivery teams, and clients.

• Assess and respond to security alerts to gauge their relevance and urgency.

• Generate or triage trouble tickets needing Tier 2, Tier 3, or Incident Response evaluation.

• Monitor security incidents and advanced alerts in accordance with established customer SLAs.

• Support the remediation process for critical information security incidents.

• Review trouble tickets submitted by team members.

• Analyze and gather asset data, configurations, and running processes for investigations.

• Serve as the first responder to escalated security events through email, phone, and ticket systems.

• Communicate status updates to clients and escalate issues as needed.

• Manage and oversee assigned security platforms following established protocols.

• Complete assigned projects within deadlines and with high quality.

• Pursue ongoing professional development through education, training, and certification.

• Document tasks, procedures, and create knowledgebase articles.

• Assess client needs and direct requests to the appropriate resources.

• Participate in flexible on-call support for 24/7/365 security operations.

• Adhere to company values, policies, and responsibilities.

⛳️ Requirements

• Proficiency in SOC solutions, including EDR, SOAR, and SIEM.

• Familiarity with firewalls, network and host-based intrusion detection systems, web applications, antivirus, WAF, proxy, and operating system logs.

• Capability to interpret Indicators of Compromise (IOCs).

• Skill in developing and maintaining content and reporting.

• Experience with both Windows and Linux operating systems.

• Knowledge of network technologies, systems, security, and network monitoring tools.

• Comprehensive understanding of current security principles, techniques, and protocols.

• Ability to work independently as well as collaboratively in a team setting.

• Competence in prioritizing multiple tasks and managing time effectively.

• Proficiency in Microsoft Office Suite.

• Familiarity with at least one programming or scripting language, such as Python.

• Basic understanding of firewall rule and policy fundamentals.

• Experience in customer interactions via phone.

• A degree in Computer Science, Cybersecurity, or a related field, or equivalent experience.

• SOC I: Minimum of 1 year of professional experience in a Security Operations Center.

• SOC II: Minimum of 2 years of professional experience in a Security Operations Center role.

• SOC II: Experience in network communications, network/data analysis, packet capture analysis, malware detection, and custom intrusion signature development concepts.

• Security certifications are advantageous, including Sec+, CySA+, GCIH, and ECIH.

• Excellent English communication skills, including active listening, clarifying questions, and clear written and verbal communication.

• Ability to work at a computer for extended periods, up to 8 hours daily.

• Reliable transportation for regular local travel near the North Liberty office; a driver's license is not required.

• Successful completion of a background check.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Employer-paid basic life, AD&D, and disability insurance.

• Optional life, critical illness, and accident insurance.

• Health savings account (HSA) or health care flexible spending account (FSA).

• 401(k) retirement plan with company matching.

• Educational assistance programs.

• Adoption assistance after 180 days of employment.

• 20 days (160 hours) of paid time off per year to start, with increases based on years of service.

• 12 paid holidays and 3 floating holidays, including your birthday.

• Extended sabbatical option by combining PTO after three years.

• Employee assistance program.

• Caregiver support resources.

• Financial wellbeing coaching services.

• Pre-tax commuter benefits.

• Training and development programs available.

• Employee discounts offered.

• Flexible schedule subject to supervisor approval.

• Flexible on-call work outside of regular hours.