Project Manager, Security Operations

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Act as the main point of contact for security-tool workstreams within Ntiva client projects.

• Assist in establishing the project-management practice for Security Operations.

• Develop a comprehensive understanding of ongoing Security Operations projects, including task assignments, workflows, delays, and handoff gaps.

• Collaborate with Ntiva Project Managers to receive, schedule, and track Security Operations tickets.

• Outline lifecycle requirements for the onboarding, offboarding, and migration of each security platform.

• Define ownership boundaries across Security Operations, Project Management, Engineering, and other delivery teams.

• Create standardized templates, checklists, processes, runbooks, and documentation for ownership.

• Oversee the onboarding, deployment, offboarding, decommissioning, and migration of platforms such as SentinelOne, Huntress, Arctic Wolf, ConnectSecure, Vonahi vPenTest, ThreatLocker, and Microsoft Sentinel.

• Draft technical security project plans in collaboration with Solutions Architects, Security Engineers, and Sales teams.

• Assess deployment feasibility and escalate any technically infeasible requests or exceptions.

• Prepare and maintain project plans, status reports, and documentation of completions.

• Manage multiple concurrent security deployments, ensuring adherence to deadlines, milestones, closure, and client sign-off.

• Track security-tool exception requests through the tiered exception process.

• Coordinate vendor activities, including license provisioning, tenant/site creation, support cases, and decommission confirmations.

• Support compliance-driven projects, such as GovCon/CMMC and GCC High environments.

• Prepare agendas, materials, reports, presentations, and meeting collateral.

• Communicate effectively with clients, internal teams, vendors, and support teams, including post-project handoff to the SOC.

• Identify blockers and process gaps, and enhance runbooks, templates, and standard operating procedures.

• Share client feedback and collaborate with Ntiva teams to achieve exceptional results.

⛳️ Requirements

• A minimum of 3 years of project management experience in IT services, preferably within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP).

• Proven experience managing multiple concurrent client projects with competing deadlines and shared engineering resources.

• Proficient knowledge of EDR/MDR, SIEM, vulnerability scanning, and application control security tools.

• Familiarity with the deployment lifecycles of security tools, including agent rollouts, tenant onboarding, platform migrations, and decommissioning processes.

• Exposure to CMMC, NIST SP 800-171, or environments such as Microsoft GCC High.

• Experience with a PSA platform for project and ticket management, ideally ConnectWise Manage.

• Demonstrated ability to establish repeatable processes, including project templates, checklists, runbooks, and RACI or ownership matrices.

• Strong written communication skills, with the capability to explain technical security concepts to non-technical client stakeholders.

• Ability to collaborate across teams with shared ownership and clearly defined responsibilities.

• Required certifications in both Project Management and Security, or at least 5 years of experience in both fields.

• At least one project management certification such as PMP, CAPM, CompTIA Project+, PMI-ACP, CSM, or PSM.

• At least one security certification, including CompTIA Security+, ISC2 Certified in Cybersecurity (CC) or higher, SentinelOne/Huntress/Microsoft certifications like SC-200 or SC-900, or other relevant certifications such as CISSP, CISM, CySA+, CEH, or OSCP.

• Professional communication proficiency in English, both written and verbal.

• U.S. citizenship is required due to federal government contract obligations.

• A dedicated safe workspace that complies with Ntiva's security and remote-work standards.

🏝️ Benefits

• Medical, Dental, and Vision coverage for employees and their families.

• 401k plan with company-matched contributions.

• 4% match on a 5% contribution, with no vesting period.

• Group Term Life and Accidental Death and Dismemberment coverage provided by the company.

• Voluntary enrollment in Short-Term Disability coverage.

• Long-Term Disability coverage provided by the company.

• Health Savings Account (HSA) options and PPO options available.

• Employee Assistance Program.

• Paid Time Off (PTO).

• Volunteer Time Off (VTO).

• 8 Paid Holidays.

• 3 Floating Holidays.

• Education Reimbursement Program.

• Employee Referral Program with cash bonuses for successful referrals.

• Dynamic Recognition and Rewards programs.

• Clear pathways for promotion and advancement.

• Opportunity to work with industry-leading talent.