SMB Customer Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee a portfolio of partnerships within our SMB districts.

• Cultivate and manage relationships with contacts across BOCES.

• Take ownership of the renewal and growth processes for your assigned portfolio.

• Facilitate consultative meetings with key stakeholders in the district, utilizing data insights.

• Create a strategic plan for your book of business, pinpointing potential expansion opportunities and identifying risks of cancellation.

• Willingness to travel up to 30% within the Northeast region to engage with customers and participate in BOCES events.

⛳️ Requirements

• Demonstrated experience managing the entire customer lifecycle, from onboarding to renewal and expansion.

• At least 3 years of proven success in a customer-facing role that involves meeting quotas.

• Established experience managing accounts in New York and collaborating with BOCES.

• A background in educational technology is preferred, or a relevant combination of education and professional experience serving the Northeast.

• Adaptable and proficient in managing change, while maintaining strong performance and focus in a fast-paced environment.

🏝️ Benefits

• Medical/Dental + Orthodontics/Vision Coverage.

• 401k Match.

• Flexible Paid Time Off.

• Mindfulness First Fridays.

• Monthly Technology Stipend.

• Home Office Setup Stipend.

• Professional Development Stipend.

• Paid Parental Leave.

• Charitable Donation Matching.

• Volunteer Days.