SMB Account Manager

This is a fully remote position, open to applicants in North America.

📋 Description

• Overseeing a portfolio of small and medium-sized business customers, focusing on retention, renewals, and account expansion.

• Establishing trusted relationships with key stakeholders and serving as the main contact following implementation.

• Performing regular business reviews to gain insights into customer objectives, product usage, and overall account health.

• Spotting upsell, cross-sell, and upgrade opportunities that enhance customer value and improve business outcomes.

• Crafting retention strategies for accounts at risk and implementing plans to reduce churn.

• Offering best practice advice and workflow suggestions to enable customers to maximize their Bullhorn investment.

• Collaborating closely with Sales, Product, and Support teams to provide an outstanding customer experience.

• Keeping precise account plans, forecasts, risks, and opportunities updated within Bullhorn CRM.

⛳️ Requirements

• Background in Account Management, Customer Success, Sales, or another customer-facing commercial position.

• Demonstrated success in cultivating strong customer relationships that foster retention and revenue growth.

• Passion for consultative selling and assisting customers in overcoming business challenges.

• Proficient in identifying and advancing commercial opportunities through to successful closure.

• Excellent analytical, problem-solving, and communication capabilities.

• Highly organized and adept at managing a demanding portfolio of customer accounts.

• Able to thrive in a fast-paced environment while balancing multiple priorities effectively.

• Inquisitive, resilient, and dedicated to ongoing learning and professional development.

• Bonus points for experience in SaaS or other technology sectors.

• Familiarity with the staffing and recruitment industry.

• Experience with CRM platforms or customer success tools.

• Knowledge of using AI tools to enhance productivity, customer engagement, or account planning.

🏝️ Benefits

• Benefits eligibility starts on DAY ONE, including Medical, Dental, Vision, 401(k), 401(k) Match, and more.

• Unlimited Planned Paid Time Off.

• Global Mental Health Support.

• On-Demand Learning & Development opportunities.

• Quarterly paid volunteer days.

• Attractive Employee Referral Program (eligible before your first day).

• Company-wide mentoring program.