SmartCare Advisor

This is a fully remote position, open to applicants in United States, +3 more locations.

📋 Description

• Act as the main post-implementation liaison for designated clients

• Conduct regular client meetings to evaluate system performance, identify gaps, and explore optimization possibilities

• Foster client relationships and enhance customer satisfaction

• Lead consultative conversations regarding HR/payroll best practices and effective system use

• Execute configuration updates and enhancements within the UKG Pro Payroll & People modules

• Assess system performance and suggest improvements

• Aid in open enrollment and life event workflows within benefits

• Utilize testing methodologies for system updates, enhancements, and M&A processes

• Handle and prioritize client inquiries, resolving or escalating issues as necessary

• Diagnose system-related problems and propose actionable solutions

• Develop documentation, templates, and materials for client-facing communications

• Facilitate knowledge transfer to internal teams and clients

• Serve as a Subject Matter Expert in UKG Pro Payroll & HR

• Contribute to internal process enhancements and knowledge sharing within the team

• Participate in team training initiatives and lead at least one session each year

• Act as a dedicated HRIS resource for assigned clients in managed services

• Execute daily UKG configuration updates, including pay codes and job titles

• Resolve complex payroll issues and support UKG Pro Payroll, ancillary products, WFM, and Benefits

• Manage UKG cases through submission, tracking, escalation, and resolution

• Provide integration assistance

• Function as Super User and Default Approver, managing approvals as needed

• Create and present general reports, including BI and Pro WFM

• Implement workflow enhancements and conduct quarterly system optimization assessments

• Oversee UKG releases through sandbox testing and feature implementation

• Ensure compliance, identify risks, and provide year-end assistance

• Develop client Standard Operating Procedures (SOPs) and user guidelines

• Facilitate knowledge transfer to client HR personnel and end users

⛳️ Requirements

• A minimum of 3 years of hands-on experience with UKG Pro (Payroll & People)

• Experience in consulting, implementation, configuration, or support roles

• In-depth knowledge of HR and payroll processes

• Strong understanding of system testing methodologies

• Proven capability to manage multiple clients or priorities in a dynamic environment

• Excellent analytical and problem-solving abilities

• Outstanding communication skills; client-facing experience is essential

• Preferred experience with Core Benefits, Benefits Administration, or Benefits Hub

• Familiarity with reporting and analytics within UKG Pro is preferred

• UKG Pro Payroll & People Certification is a plus

• Experience with system integrations is preferred

• Exposure to US or Canadian payroll environments is advantageous

🏝️ Benefits

• Competitive Compensation

• Health and Wellness Benefits

• Paid Time Off and Vacation Benefits

• Professional Development and Ongoing Training

• Career Growth Opportunities

• Remote Work Flexibility

• Supportive and Collaborative Work Environment