Small CL Underwriting Director – Great Lakes

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Oversee the growth, profitability, quality, and service metrics of Small Commercial Lines by utilizing data, analytics, and reporting.

• Create, communicate, and align the underwriting strategy with direct reports.

• Supervise managers and drive results in the territory through their leadership.

• Ensure that workflows are adhered to within specified timelines and suggest enhancements to these workflows.

• Collaborate with leadership, field leadership, State Management, Home Office underwriting, and other relevant stakeholders.

• Propose, convey, and implement improvements to enhance team performance.

• Engage in State Management, playbook development, rate reviews, and the formulation of underwriting strategies.

• Plan and execute portfolio management projects and actions while overseeing their implementation and success.

• Establish underwriting goals and development plans while conducting annual performance evaluations for direct reports.

• Manage underwriting referrals within the limits of assigned authority.

• Lead and participate in quality audits and file assessments, including monitoring action plans and team development.

• Oversee underwriter performance across direct reports, Team Leads, and Managers.

• Conduct team meetings and take part in business-unit and organizational gatherings.

• Collaborate with the AVP/VP regarding resource allocation and underwriter assignments.

• Consult with the AVP/VP on employment, termination, and disciplinary recommendations, executing agreed-upon actions.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• Over 8 years of relevant new business or renewal underwriting experience with a track record of production, service, and quality outcomes.

• Previous leadership experience is required.

• Extensive knowledge of Small Commercial strategies, products, and capabilities.

• Familiarity with other Hanover franchise capabilities.

• Ability to drive Small Commercial strategies across the organization as a consultative resource.

• High-level proficiency in underwriting execution and sound decision-making within underwriting authority.

• Capacity to independently establish account strategy and occasionally collaborate with a manager.

• Ability to build consensus on accounts.

• Consistent ability to work independently.

• Strong relationship-building, internal networking, and influencing skills.

• Excellent time management skills and the capability to prioritize leadership responsibilities alongside territory assignments.

• Proactive and accountable ownership of actions, outcomes, performance, and development.

• Skills in developing people and team management.

• CPCU designation is preferred or currently being pursued.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and continuing education.

• Supportive work environment with a focus on work-life balance.