SIU Claims Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the entire process of SIU investigations from assignment to the delivery of the final work product.

• Provide briefings to investigators regarding assignments, case objectives, and investigative strategies.

• Create action plans that address client objectives effectively.

• Monitor case progress through comprehensive open-file reviews and timely follow-ups.

• Maintain an average case turnaround time of 21 days or fewer.

• Utilize databases and investigative tools to locate individuals and gather statements and evidence.

• Review recordings, statements, investigative notes, and reports for accuracy, completeness, and overall quality.

• Review and refine investigator timelines and prepare summaries for management.

• Finalize reports suitable for clients and ensure their delivery to the Account Manager within two days of case completion.

• Identify areas for improvement and guide investigators to enhance the quality of their work products.

• Manage and support a team of SIU Investigators effectively.

• Provide direction, coaching, performance feedback, and training to team members.

• Conduct talent assessments and identify recruiting and staffing needs.

• Monitor the performance of investigators and evaluate their development requirements.

• Communicate with clients and Account Managers regarding case status, findings, and recommendations.

• Ensure that investigations are in alignment with client requirements and company standards.

• Process client-ready invoices in accordance with case specifications and departmental budgets.

• Approve payroll, PTO, and expenses for investigators.

• Support departmental budget and productivity objectives through effective scheduling, quality outcomes, recommendations, and maximized invoicing.

⛳️ Requirements

• Bachelor’s degree, ideally in Criminal Justice or a related discipline.

• At least 5 years of experience overseeing claims investigations.

• Familiarity with auto liability, property/casualty, liability, disability, and workers' compensation claims investigations.

• Excellent communication and interpersonal skills.

• Strong attention to detail, organizational skills, and time-management abilities.

• Capability to manage multiple investigations and competing priorities effectively.

• Experience in managing and developing investigative personnel.

• Ability to work independently in a remote setting.

• Adjuster’s license, FCLA, FCLS, or equivalent credential preferred.

🏝️ Benefits

• Monthly cell phone allowance of $150.

• Eligibility to participate in the SIU Manager Bonus Program based on the performance of the business unit and applicable 2026 bonus targets.

• Exempt classification; not eligible for overtime pay.