Site/Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the daily operations of agents and independent contractors, ensuring compliance with company standards and meeting client expectations.

• Act as the main escalation contact for local operational challenges.

• Maintain a professional office presence to facilitate client visits and represent the company in the local area.

• Collaborate with recruitment teams to assist in hiring efforts for in-country support, ensuring an efficient vetting and onboarding process.

• Work in conjunction with legal and HR departments to oversee documentation and audits.

⛳️ Requirements

• Bachelor’s Degree in Business, Management, or a related field.

• Over 5 years of experience in operations management, ideally within a BPO or virtual contact center setting.

• At least 3 years of experience in team leadership, with a focus on managing remote or distributed teams.

• Strong knowledge of Philippine labor laws and compliance requirements.

• Exceptional communication and stakeholder management abilities.

• Experience collaborating with international teams and clients.

🏝️ Benefits

• Professional shared workspace (e.g., WeWork).