Site Reliability Engineer – UI/UX

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the deployment, operations, and ongoing maintenance of production services that operate on Kubernetes.

• Oversee the health, availability, and performance of services.

• Conduct investigations and troubleshoot production incidents utilizing logs, monitoring, and debugging tools.

• Execute log analysis and incident debugging through Splunk.

• Detect service issues and work alongside engineering teams to ensure prompt resolutions.

• Engage in incident response and production support activities.

• Provide first-level debugging for UI-related issues involving Web Components.

• Contribute to service reliability and continuous improvement initiatives.

• Assist with CI/CD pipelines and cloud-native application operations as necessary.

• Operate efficiently within a client-directed backlog and adhere to established priorities.

⛳️ Requirements

• More than 4 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Production Support, or a similar role.

• Practical experience in supporting the deployment, operations, and ongoing maintenance of production services on Kubernetes.

• Familiarity with monitoring service health, troubleshooting production issues, and enhancing service reliability.

• Proficient in using Splunk for log analysis and incident debugging.

• Participation experience in production incident response and root-cause analysis.

• Strong troubleshooting, analytical, and problem-solving abilities.

• Experience in collaborating with software engineering and cross-functional teams.

• Capability to work independently and efficiently within a client-directed backlog.

• Excellent verbal and written English communication skills, at least at the B2 level.

• Preferred: experience in supporting CI/CD pipelines.

• Preferred: knowledge of multi-tenant services.

• Preferred: experience with cloud-native application operations.

• Preferred: support experience for high-availability enterprise or SaaS platforms.

• Preferred: familiarity with additional monitoring and observability tools.

• Preferred: experience with AWS, Azure, or GCP.

• Preferred: knowledge of Docker and Helm.

• Working knowledge of Web Components and ability to perform first-level debugging for UI-related issues.

🏝️ Benefits

• Competitive salary.

• Laptop provided.

• Opportunities for professional development and training.

• Work with advanced cloud and container technologies.

• Flexible work arrangements available.

• Collaborative team environment.

• Contribute to organization-wide digital transformation initiatives.