Site Reliability Engineer II

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Plan and implement phased deployments of VPC and Cloud Firewall dataplane binaries along with feature-flag activations.

• Manage and troubleshoot private networking, encompassing subnets, routing, overlay/encapsulation, and stateful firewall rule enforcement on Linux hosts.

• Assist in the operation and readiness of IPSec Gateway and Multi-Cloud Networking services.

• Diagnose tunnel health, IKE/IPsec negotiation challenges, and cross-cloud connectivity issues.

• Automate deployment processes, health checks, and repetitive operational tasks utilizing Python, Shell, and SaltStack.

• Create and maintain Prometheus metrics, Grafana dashboards, alerts, and runbooks.

• Support and enhance SLOs for VPC, Cloud Firewall, and IPSec Gateway.

• Participate in on-call duties and incident triage for networking-related problems.

• Drive efforts to minimize MTTR and take part in post-mortem evaluations and follow-up actions.

• Contribute to Technical Readiness Reviews for new features.

• Ensure that SOPs and team knowledge bases are up to date.

• Collaborate with software engineering, product, and operations teams to safely deploy dataplane and control-plane modifications across a global fleet.

⛳️ Requirements

• Minimum of 2 years of relevant experience.

• Bachelor’s degree in Computer Science or a related field.

• Proficient understanding of TCP/IP, subnetting, L2/L3 routing, NAT, DNS, and stateful firewalling.

• Practical Linux networking experience with network namespaces, bridges, virtual interfaces, iptables/nftables, and conntrack.

• Packet-level troubleshooting expertise using tcpdump, Wireshark/tshark, ip, ss, traceroute, and mtr.

• Experience in writing automation scripts in Python or Shell.

• Familiarity with SaltStack or Ansible.

• Experience in CI/CD practices using Jenkins.

• Knowledge of Prometheus and Grafana for metrics, dashboards, and alerting systems.

• Understanding of phased rollouts, canaries, feature flags, validation, and rollback strategies.

• Ability to work efficiently with moderate supervision, communicate effectively during incidents, and prioritize operational tasks.

🏝️ Benefits

• Annual bonus or incentive opportunities.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Healthcare coverage.

• 401K savings plan.

• Company holidays.

• Vacation provided as PTO.

• Sick leave.

• Parental leave.

• Employee assistance program.

• Support for mental and financial wellness.

• Flexibility to work from home, in an office, or a combination of both.