Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for weekend monitoring, incident response, and escalation for systems that ensure the cloud remains operational.

• Operate and automate essential cloud services including DNS, BGP route reflectors, RPKI, and repository mirrors.

• Function as a well-rounded generalist managing a diverse range of Linux services.

• Develop and maintain dashboards, alerts, and automation utilizing the LGTM stack and ClickHouse.

• Address production incidents, drive mitigation efforts, and participate in post-incident reviews.

• Utilize Terraform, Puppet, and Ansible to automate infrastructure and maintain consistency across environments.

• Recognize and eliminate manual tasks by automating operational processes, enhancing CI/CD checks, and refining alert logic.

• Troubleshoot issues across Linux systems, Kubernetes deployments, and network layers, including DNS, TLS, and services written in PHP, Python, and Go.

• Collaborate across teams including Platform Services, Shared Services, and application teams.

• Manage runbooks, weekend readiness checklists, and reliability playbooks.

• Report to the Senior Manager of Platform Engineering.

⛳️ Requirements

• Comprehensive generalist experience in operating Linux services, with a minimum of 5 years in Site Reliability, DevOps, or Platform Engineering roles.

• Proficient in observability, with hands-on experience managing the LGTM stack (Loki, Grafana, Mimir, Tempo) and ClickHouse.

• Practical experience with Linux systems (preferably Debian-based) and networking fundamentals.

• Experience managing cloud provider infrastructure such as DNS, BGP route reflectors, RPKI, or repository mirrors.

• Skilled in at least two programming languages: Golang, Python, or PHP for tooling and automation purposes.

• Familiar with infrastructure automation utilizing Puppet and/or Ansible.

• Experience in troubleshooting Kubernetes deployments.

• Understanding of monitoring, alerting, and SLO/SLI principles.

• Availability for a weekend shift schedule (Wednesday–Sunday or Saturday–Wednesday); preferences can be discussed during the interview.

• Strong analytical and debugging skills with a systems-thinking approach, along with effective communication and collaboration across engineering teams, including thorough written shift handoffs.

• Must be legally authorized to work in the United States.

• Must not require sponsorship for employment visa status.

🏝️ Benefits

• 100% company-paid insurance premiums for employee medical, dental, and vision plans.

• 401(k) plan that matches 100% up to 4%, with immediate vesting.

• Annual Professional Development Reimbursement of $2,500.

• 11 Holidays plus Paid Time Off Accrual with a Rollover Plan.

• Increased PTO at 3-year and 10-year anniversaries.

• 1 month of paid sabbatical every 5 years.

• Anniversary Bonus provided each year.

• $500 stipend for remote office setup in the first year, and $400 for each subsequent year.

• Internet reimbursement of up to $75 per month.

• Gym membership reimbursement of up to $50 per month.

• Company-sponsored Wellable subscription.