Site Reliability Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of origin and CDN provisioning for Reuters’ content platform, encompassing site and domain hostnames, SSL enforcement, redirects, static and root files, and authentication headers.

• Establish and monitor SLIs, SLOs, and error budgets for the platform’s delivery layer.

• Lead or participate in blameless postmortems and ensure follow-up actions are executed to completion.

• Maintain infrastructure as code and conduct capacity planning.

• Identify and resolve delivery issues that impact site availability and performance.

• Engage in a global, multi-timezone on-call rotation.

• Automate repetitive delivery tasks and implement AI-assisted tools for log and alert triage, anomaly detection, and runbook creation.

• Oversee launch tickets and carry out site upgrades.

• Coordinate launch, upgrade, and delivery schedules with internal engineering teams and external clients.

• Develop tools to minimize time-to-launch and decrease configuration errors.

⛳️ Requirements

• Over 7 years of experience configuring highly scalable, customer-facing applications.

• Proficient in HTTP, caching, and CDNs for large-scale public websites.

• Capability to analyze application and cloud performance using logs, metrics, and alerts.

• Knowledge of HTML, CSS, and JavaScript.

• Experience with at least one server-side language: Python or Node.js.

• Familiarity with infrastructure as code tools, such as Terraform or CloudFormation.

• Proven systems ownership and accountability for reliability and performance.

• Experience in incident response and root-cause analysis.

• Strong communication skills to convey status and risk to both technical and non-technical stakeholders.

• Ability to solve problems for large, globally distributed audiences.

• Preferred: experience in building and deploying web applications in the cloud, preferably with AWS.

• Preferred: knowledge of Akamai or similar CDN providers.

• Preferred: background in DevOps teams managing the complete lifecycle of services.

• Preferred: comfort in collaborating with a global, multi-timezone team.

• Preferred: exposure to AI-assisted operational tools.

🏝️ Benefits

• Flexible work arrangements, allowing work from anywhere for up to 8 weeks per year.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings options.

• Tuition reimbursement program.

• Employee incentive programs.

• Resources for mental, physical, and financial wellbeing.

• Two paid volunteer days off each year.

• Comprehensive health, dental, vision, disability, and life insurance programs.

• Competitive 401(k) plan with company matching.

• Paid sick and safe time off.

• Paid holidays, including two company mental health days off.

• Parental leave policy.

• Sabbatical leave opportunities.

• Optional hospital, accident, and sickness insurance.

• Optional life and AD&D insurance.

• Flexible Spending and Health Savings Accounts.

• Fitness reimbursement program.

• Employee Assistance Program.

• Group Legal Identity Theft Protection benefit.

• Access to a 529 Plan.

• Commuter benefits.

• Support for Adoption & Surrogacy Assistance.

• Employee Stock Purchase Plan.