Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that Priority's payment, payables, and banking systems are accessible, efficient, and recoverable.

• Take ownership of monitoring, alerting, and runbooks for a specific product workstream.

• Participate in on-call duties and assist in leading incident response and postmortems in collaboration with development teams and Senior SREs.

• Develop and refine monitoring systems, dashboards, and alerts; minimize alert noise and address detection gaps.

• Assist in resolving production incidents and lead the triage of alerts with lower severity.

• Conduct blameless postmortems and ensure follow-up actions are completed.

• Establish SLIs and SLOs for essential user workflows.

• Create runbooks and playbooks for AI-enhanced alert triage.

• Automate repetitive tasks through scripting, infrastructure as code, and CI/CD enhancements.

• Enhance the safety of releases by conducting readiness reviews, load testing, and canary deployments.

• Contribute to failover and disaster recovery testing efforts.

• Engage in incident response and oversee post-incident processes.

• Lead at least one reliability project from the design phase to implementation.

⛳️ Requirements

• 3-5 years of experience in software, systems, or DevOps engineering, with a minimum of 2 years in SRE or production operations.

• Experience with production on-call duties, including handling incidents and conducting postmortems.

• Practical experience with AWS and Kubernetes.

• Proficient in building monitoring and alerting systems using modern observability tools.

• Skilled in a scripting or programming language (e.g., Python, Go, TypeScript).

• Familiarity with infrastructure as code (preferably Terraform) and CI/CD workflows.

• Solid understanding of Linux, networking basics, and relational databases.

• Strong written communication skills.

• Preferred: Background in payments, fintech, or banking, particularly in PCI DSS environments.

• Preferred: Knowledge of Kafka or other event-driven architectures.

• Preferred: Experience in designing SLOs and managing error budgets.

• Preferred: Familiarity with using AI tools in operational contexts.

• Preferred: Cloud or Kubernetes certifications (e.g., AWS Associate, CKA).

🏝️ Benefits

• Bonus programs.

• 401(k) matching contributions.

• Employee Stock Purchase Program (ESPP).

• Options for HSA and FSA.

• Financial wellness resources along with employee discount programs.

• Comprehensive medical, dental, and vision insurance.

• Mental health support for employees and their dependents through Lyra Health.

• Family planning and women’s health benefits via Carrot.

• Gym membership reimbursement and virtual wellness initiatives (including yoga classes).

• 3 weeks of PTO to start, transitioning to unlimited PTO after the first year.

• Reimbursement for educational expenses.

• Leadership development programs.

• Support for obtaining Certified Payments Professional (CPP) certification.