Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Play a key role in the operation, maintenance, and ongoing enhancement of Accela's production cloud environments.

• Assist in platform modernization projects, focusing on containerization, cloud-native technologies, and automation initiatives.

• Oversee platform health, availability, performance, and capacity utilizing advanced observability and monitoring tools.

• Engage in incident response activities, addressing production issues and participating in Root Cause Analysis efforts.

• Create and sustain automation, tooling, and scripts that enhance reliability, scalability, deployment efficiency, and operational effectiveness.

• Aid in the implementation and tracking of service level objectives (SLOs), service level agreements (SLAs), and operational metrics.

• Collaborate with Development, DevOps, Database Engineering, and Security teams to pinpoint and resolve reliability, performance, and scalability issues.

• Support platform deployments, conduct operational readiness reviews, and engage in change management processes.

• Contribute to observability efforts through monitoring, logging, metrics collection, and distributed tracing.

• Assist with compliance-related operational tasks in accordance with SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS standards.

• Take part in post-incident evaluations and contribute to corrective and preventive measures to enhance platform stability.

⛳️ Requirements

• A minimum of 4 years of experience in Site Reliability Engineering, Cloud Operations, Systems Engineering, DevOps, Software Engineering, or a similar technical field.

• Proven experience in supporting cloud-based SaaS environments, ideally within Microsoft Azure.

• Proficiency with Kubernetes and containerized application ecosystems.

• Competence in scripting and automation using Python, PowerShell, Bash, or comparable languages.

• Experience in troubleshooting distributed systems across application, infrastructure, networking, and operating system layers.

• Knowledge of monitoring, logging, metrics, and observability platforms.

• Strong analytical and problem-solving abilities with a methodical approach to troubleshooting and Root Cause Analysis.

• Familiarity with Incident, Problem, and Change Management processes.

• Excellent written and verbal communication skills, with the capability to collaborate effectively across cross-functional teams.

• Experience with Git and GitHub workflows.

🏝️ Benefits

• Flexible time off

• Comprehensive medical, dental, and vision plans

• Family planning benefits

• 401(k) retirement savings plan with company match

• Health savings account with company contributions

• Flexible spending account

• Life, accident, and disability coverage

• Business travel insurance

• Employee assistance programs

• Other well-being benefits