Single Point of Contact Agent

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Serving as a single point of contact for borrowers during their engagement with loss mitigation options or while in active foreclosure status.

• Assisting borrowers in understanding the available assistance programs and options at their disposal.

• Communicating updates regarding loss mitigation and foreclosure decisions to borrowers verbally.

• Gathering additional information and documentation required from borrowers for both retention and disposition options.

• Complying with all regulatory and compliance standards and requirements.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Two to four years of experience in clerical or administrative roles.

• Capability to identify and resolve issues or exceptions, as well as interpret and analyze data with minimal supervision.

• Proficiency in researching and managing multiple projects and deadlines concurrently.

• Strong PC skills, particularly in word processing, spreadsheet, and database software.

• Excellent verbal and written communication abilities.

• Adaptability to a continually evolving environment.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic and optional term life insurance.

• Short-term and long-term disability benefits.

• Pregnancy disability and parental leave provisions.

• 401(k) plan along with an employer-funded retirement plan.

• Paid vacation (ranging from two to five weeks depending on salary grade and tenure).

• Up to 11 paid holidays throughout the year.

• Adoption assistance programs.

• Sick and Safe Leave accrual of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise mandated by law.