Short-Term Rental Supply Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Identify and recruit cleaners across designated locations.

• Conduct interviews, organize trial cleans, and oversee the onboarding process.

• Track cleaner performance utilizing operational data and performance metrics.

• Provide constructive feedback, facilitate retraining, and recommend disciplinary actions or deactivation when standards are not upheld.

• Assist in the development of the cleaner network.

• Organize cleaning, maintenance, and linen schedules for the property portfolio.

• Manage daily scheduling adjustments and ensure timely service delivery.

• Communicate with cleaners, maintenance providers, linen suppliers, and contractors.

• Source, onboard, and maintain relationships with suppliers.

• Establish partnerships with current suppliers and evaluate their performance against service standards.

• Handle incoming operational requests and coordinate necessary tasks.

• Manage operational administration tasks, including payment scheduling and invoice management.

• Aid team KPIs through effective planning and coordination.

• Identify opportunities for process improvements that enhance efficiency and the guest experience.

• Collaborate with internal teams to ensure seamless operations and alignment with business goals.

⛳️ Requirements

• A minimum of 2 to 3 years of recent experience in the short-term rental industry.

• Experience in coordinating cleaners, suppliers, maintenance, or operational schedules.

• Strong analytical abilities, with experience in using Looker, Excel, or Google Sheets to track performance and identify trends.

• Exceptional organizational skills with the capacity to manage multiple priorities in a fast-paced environment.

• Excellent communication and relationship-building abilities.

• A collaborative mindset and a willingness to enhance processes.

• A customer-oriented approach with a dedication to providing an outstanding guest and client experience.

• Shift schedule: 7:00am to 4:00pm (Perth time) on a rotating roster.

• A quiet, dedicated workspace is required.

• A headset with a microphone and webcam is necessary.

• Stable high-speed internet with a backup connection, minimum 5 Mbps.

• A laptop or desktop with a minimum quad-core 2.5GHz CPU, 8GB RAM, and 128GB SSD.

🏝️ Benefits

• This is a contractor position.

• We do not offer government-mandated benefits such as SSS, PAGIBIG, or PhilHealth.

• Equipment will not be provided; you must meet the minimum tech requirements prior to starting.