Sexual Assault Helpline – Call Center

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver confidential, trauma-informed crisis intervention and support to both primary and secondary survivors of sexual assault.

• Evaluate safety requirements and offer personalized support, resources, referrals, and safety planning.

• Employ active listening, empathy, and nonjudgmental communication to empower survivors and facilitate informed decision-making.

• Provide details on medical, legal, advocacy, counseling, and community resources while honoring survivor autonomy.

• Maintain professionalism and composure when assisting callers in crisis situations.

• Uphold confidentiality and adhere to organizational policies, ethical standards, and mandated reporting obligations.

• Coordinate referrals, warm handoffs, and services with community providers, hospitals, law enforcement, and advocacy programs.

• Collaborate with multidisciplinary teams and community partners to ensure continuity of care.

• Advocate for the rights, choices, and access to appropriate support for survivors.

• Maintain professional relationships with community providers and agency staff.

• Keep accurate client records and documentation of services provided.

• Collect and accurately input survivor service data into necessary systems.

• Assist with exam room oversight, OSHA compliance, supply inventory, and maintenance coordination.

• Engage in staff development, quality assurance, and program meetings.

• Maintain open lines of communication with program leadership concerning operations and service strategies.

• Exhibit accountability, ethical behavior, professionalism, and respect for all individuals.

• Comply with agency policies regarding ethics, supervision, confidentiality, safety, and information security.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Customer service experience is preferred.

• A Bachelor’s degree is preferred.

• Understanding of trauma and the effects of domestic and sexual violence.

• Excellent organizational and communication skills.

• Ability to build and maintain collaborative relationships within the community.

• Comfortable working with diverse populations.

• Flexibility to work varied hours, including some evenings.

• Commitment to ethical standards and excellence in service delivery.

• Proficient in necessary computer and technical systems.

• Must be at least 21 years old.

• Must pass a negative drug screening prior to hiring and throughout employment.

• Clear criminal background check throughout employment, with local checks conducted prior to hiring and annually thereafter.

• DCF Level II screening required before hiring and as mandated by DCF.

• Possession of a valid Florida Driver’s License.

• Maintain an acceptable motor vehicle record throughout employment.

• Reliable vehicle with valid registration and insurance is required.

• Compliance with Florida laws and administrative codes, including fingerprinting and determination of good moral character.

• Sufficient computer and technical skills to perform job responsibilities and to train others.

• Ability to work full-time with flexible hours if necessary.

• Completion of ACT (30-hour Florida Council Against Sexual Violence Advocacy Core Training), including at least 2 hours of instructor-led role-plays and a minimum of 4 hours of on-the-job training.

• Completion of 8 hours of ongoing sexual violence training annually is mandatory.

• Must maintain HIPAA compliance and fulfill all required annual training.

🏝️ Benefits

• Per diem employment options available.

• Remote work flexibility.

• Flexible working hours.

• Opportunities for staff development and training.

• Required annual ongoing training in sexual violence.

• Drug-free workplace environment.