Call Center Representative – Medical Practice

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls and direct them to the appropriate departments.

• Schedule appointments, consultations, and surgeries efficiently in Athena.

• Register new patients while inputting comprehensive demographic and insurance details.

• Confirm appointments and ascertain insurance coverage.

• Provide patients with information regarding pre-visit protocols, necessary paperwork, and appointment specifics.

• Receive and relay messages from patients, physicians, and pharmacies.

• Manage scheduling for multiple physicians and locations effectively.

• Offer additional front office support and contribute to the overall workflow.

• Contact new patients to provide a warm welcome call.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• At least 2 years of experience in appointment and surgery scheduling within a healthcare environment.

• Previous experience with insurance and EHR systems (Athena is a plus!).

• Knowledge of medical terminology and managed care contracts is preferred.

• Exceptional verbal and written communication skills in both English and Spanish.

• Strong organizational skills and effective time management abilities.

• Proficient in Microsoft Office with quick and accurate data entry capabilities.

• Ability to multitask while maintaining a keen attention to detail.

• Standard office tasks including sitting, standing, and utilizing a computer.

• Must be capable of managing a high volume of calls and multitasking efficiently in a fast-paced environment.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.