This is a fully remote position, open to applicants in Michigan.

📋 Description

• Manage appointment scheduling and assist customers with inquiries or issues.

• Professionally respond to incoming customer calls.

• Organize appointments and maintain updates on customer accounts.

• Offer clear information and address questions with patience and understanding.

• Achieve call quality and productivity targets.

• Operate independently in a quiet home office environment.

• Quickly adapt to changes in systems and procedures.

• Available to work evening shifts and Saturdays.

⛳️ Requirements

• Exceptional verbal communication and active listening skills.

• Strong multitasking abilities and problem-solving capabilities.

• Customer-centric approach characterized by patience and empathy.

• Reliable home office setup with high-speed internet access and minimal distractions.

• Responsible and self-motivated, capable of working independently.

• Must be open to working evenings and Saturdays.

• Previous experience in a call center or customer service is preferred.

• High school diploma or equivalent required.

• Availability for 40 hours per week.

🏝️ Benefits

• Fully remote work-from-home position.

• Paid training provided.

• Supportive virtual team environment.

• Dental insurance coverage.

• Health insurance options.

• Life insurance benefits.

• Vision insurance available.

• Short-term disability coverage.

• Paid time off (PTO).

• Eligibility for 401(k) after 6 months of continuous employment; participation through voluntary deduction with no employer contributions.