Sessional Ombudsman, Investment & Advice

This is a fully remote position, open to applicants in Australia.

📋 Description

• Address intricate complaints and disputes related to Investment & Advice.

• Collaborate closely with regulatory bodies, industry representatives, and consumer advocates on matters impacting the investment and advice sector.

• Offer expertise on a flexible, engagement-based model to facilitate fair and prompt dispute resolution.

• Engage as a member of AFCA’s experienced team of dispute-resolution professionals.

• Utilize judgment, experience, and leadership to enhance standards within the Investment & Advice sector.

• Oversee complex matters while managing a demanding caseload.

• Clearly articulate decisions to firms and complainants through verbal communication.

• Provide coaching and mentoring to junior team members.

• Foster positive relationships with various stakeholders.

⛳️ Requirements

• Possess legal qualifications accompanied by executive-level experience.

• Background in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives.

• Expertise in at least one relevant area of Investment & Advice is essential; experience in multiple areas is highly advantageous.

• Familiarity with tribunals, EDR schemes, regulatory agencies, affiliated business entities, or private practice.

• Exceptional analytical abilities to navigate complex issues and manage a busy caseload.

• Proficient written and verbal communication skills to effectively engage with the insurance sector and the community.

• Capability to simplify and explain intricate concepts.

• Competence in verbally conveying decisions to firms and complainants.

• Ability to mentor and coach junior staff effectively.

• Strong resilience and focus to manage challenges and public scrutiny.

• Excellent relationship-building skills.

• Experienced senior legal professional with extensive knowledge of the Investment & Advice sector and a proven history of success.

🏝️ Benefits

• Flexible work options.

• Comprehensive benefits package.

• Opportunities to enhance expertise.

• Inclusive leadership and a diverse, supportive culture.

• Access to AFCA’s resources, specialized teams, and ongoing assistance.

• Flexible, engagement-based work arrangements.

• Hybrid working options.

• Modern offices designed for collaboration and wellbeing.

• Accredited Family Friendly Workplace promoting work-life balance and inclusivity.